Privacy Policy

Last updated: 6 June 2026

TEGS LABS LTD (“Mise”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal data.

This Privacy Policy explains how we collect, use, store, and protect your information when you use the Mise mobile application, website, and related services (collectively, the “Service”).

By using Mise, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Who We Are

Mise is operated by:

TEGS LABS LTD
Email: contact.mise.app@gmail.com

For the purposes of UK data protection law, TEGS LABS LTD is the data controller of your personal information.

2. Information We Collect

Information You Provide

When you use Mise, we may collect:

Name
Email address
Account login information
Dietary preferences
Allergies and food preferences
Meal planning preferences
Ingredients available in your kitchen
Saved recipes and meal plans
Customer support enquiries

Subscription Information

When you purchase a subscription, payments are processed through Apple App Store or Google Play.

We do not receive or store your full payment card details.

We may receive information such as:

Subscription status
Purchase date
Renewal date
Transaction identifiers

Automatically Collected Information

We may automatically collect:

Device information
Operating system version
App version
Crash reports
Usage analytics
IP address
General location information
Device identifiers

3. How We Use Your Information

We use your information to:

Create and manage your account
Generate meal plans and recipes
Personalise recommendations
Generate shopping lists
Improve our services
Process subscriptions
Respond to support requests
Monitor app performance
Prevent fraud and abuse
Comply with legal obligations

4. Legal Basis for Processing

Where required by UK GDPR, we process personal information on the following legal bases:

Contract — To provide the services you request.

Legitimate Interests — To improve our products, prevent fraud, maintain security, and analyse usage.

Consent — Where you provide consent for optional services, notifications, or marketing communications.

Legal Obligations — Where processing is required by law.

5. Meal Planning Information

Information regarding dietary preferences, allergies, calorie goals, ingredients you own, and meal selections is used solely to provide personalised meal planning and recipe recommendations.

Users remain responsible for verifying ingredients and ensuring meals are suitable for their dietary requirements.

6. Analytics and Performance Monitoring

We may use third-party analytics services to understand how users interact with Mise and improve the Service.

These providers may collect device identifiers, usage events, crash reports, and performance metrics.

Information collected through analytics is used to improve functionality and user experience.

7. Marketing Communications

If you opt in, we may send product updates, new feature announcements, promotional offers, and news about Mise.

You may unsubscribe at any time through the app or via the unsubscribe link included in communications.

We do not sell your personal information.

We may share information with:

Service Providers — Including providers of cloud hosting, analytics, customer support, email delivery, and payment processing.

Legal Authorities — Where required by law or to protect our legal rights.

Business Transfers — If TEGS LABS LTD is involved in a merger, acquisition, financing, or sale of assets.

9. International Transfers

Your information may be stored or processed outside the United Kingdom.

Where transfers occur, we take appropriate safeguards to ensure personal data remains protected in accordance with applicable laws.

10. Data Retention

We retain personal information only for as long as necessary to provide the Service, fulfil legal obligations, resolve disputes, and enforce agreements.

When information is no longer required, it will be securely deleted or anonymised.

11. Your Rights

Subject to applicable law, you may have the right to:

Access your personal information
Correct inaccurate information
Delete your information
Restrict processing
Object to processing
Receive a copy of your information
Withdraw consent where consent is the legal basis

To exercise these rights, contact us at contact.mise.app@gmail.com.

12. Account Deletion

You may request deletion of your account and associated personal information by contacting contact.mise.app@gmail.com.

We may retain certain information where required for legal, accounting, fraud prevention, or regulatory purposes.

13. Children’s Privacy

Mise is not intended for children under the age of 18.

We do not knowingly collect personal information from children. If we become aware that information has been collected from a child, we will take steps to remove it.

14. Security

We implement reasonable technical and organisational measures designed to protect your information against unauthorised access, loss, misuse, disclosure, and alteration.

However, no method of transmission or storage can be guaranteed to be completely secure.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

When material changes are made, we will notify users through the Service or by email where appropriate. The updated version will become effective upon publication.

16. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact: